A great opportunity to work for one of the few Netgate Partners and Cisco-Talos integrators in the UK. We are looking for the right candidate to help us run the ITG-Shop, as well as support and maintain our customers’ pfSense installations and infrastructure. This role also offers the opportunity to work with our sister company, XCommNet, which specializes in SD-WAN and mobile connectivity solutions.
Careers
Open Positions
1. Junior Network Engineer - pfSense®
Qualifications and Skills
- Certificate of Higher Education (preferred)
- Enthusiastic about Technology, Networking and Cyber Security
- Good understanding of the OSI and TCP/IP model
- Experience with monitoring, network diagnostic and network analytics tools
- Willing to learn and develop as part of a customer focused team
Duties and Responsibilities
- e-Commerce order fulfilment for the ITG-Shop
- Provide excellent customer service to all clients via verbal and written communication
- Provide 1st Level support and troubleshooting to resolve network issues
- Be the first point of contact for client calls and escalate to engineers
- Logging all details of faults into the ticketing systems
- Coordinate tests and troubleshooting for clients to resolve faults
- Liaise with vendors and other IT personnel for problem resolution
Salary and Benefits
Salary range: £25,000 – £30,000 + performance-based reward
- Flexible hours
- pfSense Certification
Location
IT AND GENERAL HQ
The Archives, Unit 10
High Cross Centre
London
N15 4BE
United Kingdom
2. Experienced pfSense® Engineer
A great opportunity to work for one of the few Netgate Partners and Cisco-Talos integrators in the UK. We are looking for the right candidate to help us design, support, and maintain our customers’ pfSense installations and infrastructure. This role also offers the opportunity to work with our sister company, XCommNet, which specializes in SD-WAN and mobile connectivity solutions.
Qualifications and Skills
- Proven hands-on network engineering experience
- Solid understanding of the OSI and TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- University degree in Computer Science or a related subject
Duties and Responsibilities
- Configure and install pfSense devices and services (e.g. Firewall rules, Suricata, Snort, FRR, Load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide 2-3 Level support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s and customer’s security team
- Liaise with vendors and other IT personnel for problem resolution
Salary and Benefits
Salary range: £50,000 – £55,000 + performance-based reward
- Flexible hours
- Hybrid Working
- Tuition reimbursement
Location
IT AND GENERAL HQ
The Archives, Unit 10
High Cross Centre
London
N15 4BE
United Kingdom
We are always looking for talented people
Join a talented team
We look for individuals that can bring in a strong mix of skills and experience, to make sure that everyone excels in their field.
Develop Your Career
We work in a dynamic field with multiple challenges, allowing you to develop your skills up to their potential.
Open To Flexibility
Different work schedules work for different people. We’re happy to work out with each individual what works best for them and for the team.
