VoIP Plug & Play

Set a professional tone by providing music for callers who are waiting on hold.

Conduct a group voice meeting with our conference call feature. Any number of participants can dial into a virtual conference room for a meeting.

Automatically forward calls to multiple external numbers (mobile or landline) or extensions simultaneously. Never miss a call with an extension number that follows you wherever you are.

IVR (Interactive Voice Response) Create a professional first impression with a friendly greeting that directs callers to the right person or department.

Each extension has its own configurable and customisable voice mail service. Voice messages can be accessed online, replayed over the phone, or forwarded to your email.

Alerts the recipient of incoming call when the line is busy with an established call. Upon hearing the Call Waiting tone, the user can put the current conversation on hold to answer the incoming call.

The system can be set so that defined phones will ring on incoming or forwarded calls, with the call connecting to the extension that answers first.

Save time with our extension dialling. Each user is issued with a unique, two-to-four-digit extension number that can be reached from any phone within your company.

When inbound calls are routed to a group of extensions that are in the same pickup group, any of the phones in that group can answer the call.

Direct your caller to the virtual call parking space and let others pick up the call using any extension in the office.

Queues allow calls to be automatically distributed to a specific group of agents on a first-come, first-served basis. Using the Control Panel you can adjust maximum queue times and decide whether callers are told their queue position and average wait time.

Increase your productivity using our Click to Dial feature. Simply click on the number in your contact list to make an instant connection.

Easily adjust your Hosted PBX system to align with your office working hours, holiday periods and other time-sensitive events.

Send and receive faxes directly from the online Control Panel. Dedicated telephone numbers can act as fully functional fax gateways.

We can provide Virtual telephone numbers in more than 4000 cities around the world. Typically, the DID (incoming) number is directed to your Virtual Reception, which manages the call and transfers the caller to their chosen department or extension number.

In the event of any internet connectivity problems, your calls can be automatically redirected to any landline or mobile number in the world. You will never miss a call.

Transfer calls to any phone on your system – anywhere in the world – as if in the same office.

Calls can be recorded and played back later to improve sales, train staff or meet legal or other requirements.